Fuck Capitol One!

Capitol One double charged us a week ago-- my wife paid $3823 two days early so she could sort out our budget and then Capitol One automatically took another $3823 two days later-- their auto-pay extracted that amount again, even though our balance was zero-- so that our bill was now negative three thousand and some dollars-- and when we called to rectify this, their customer service was atrocious-- NOBODY could do anything . . . apparently they can take your money but they can't give it back-- and the fucking customer service people just read and read from their script and no one could bump you up to anyone with actual power . . . we were finally promised that after an "investigation" they would return the money they stole from us-- at first they said they would return it in the form of a check, but we were like: "you fucking took the money digitally so you can return it digitally" so the rep said he would do that ASAP-- but he was a liar-- and then a week went by and we received nothing so I called again this Saturday-- and now we were in worse shape because our credit card statement no longer reflected that we were three thousand in the negative . . . but we didn't have the money-- and I must point out that we were lucky enough to have enough money to pay our Rutgers bill, as this double-charge was enough money to cripple some families financially-- and the lady couldn't even see that there was some weird payment correction pending and she also had no supervisor working she could refer us to-- so after much yelling she finally figured out that Capitol One had sent us a letter-- a letter!-- informing us that they would soon be sending us a check-- a fucking check, though they stole our money digitally-- and this is obviously because some percentage of people never get the check and never follow up, so Capitol One makes even more money by bilking people . . . so it's going to take a couple weeks (I hope) to get our money back that they stole by double billing us, though they extracted it digitally, so as soon as we get the money we'll be cancelling our account and I implore everyone to cancel their Capitol One accounts and forward this story and tell your friends and family to FUCK CAPITOL ONE because they are crooks with atrocious customer service.