I'm a fan of Malcolm Gladwell, but even if you're not, his newest book is a good one. It's called Talking to Strangers: What We Should Know About The People We Don't Know and it begins and ends with the Sandra Bland/Brain Encinia West Texas traffic stop and ensuing tragedy.
The book then barrels through various interactions with strangers that go awry: Cuban double agents, diplomatic meetings with Hitler, SEC investigations of Bernie Madoff, the Jerry Sandusky and Amanda Knox trials, Brock Turner's rapey encounter at Stanford, the interrogation of Khalid Sheikh Mohammed, the motives and methods behind Sylvia Plath's suicide, and the Michael Brown/Ferguson MO debacle.
As usual, Gladwell is as good at narrative as he is at research. And the examples hang together particularly well (which doesn't always happen in his books).
It turns out that humans are ill equipped to deal with strangers, often at a systemic level. We default to believing we are being told the truth, and when the default doesn't work, we struggle. We either get things wrong, or we design systems that don't help matter.
We might police far too rigidly (this is detailed in Ferguson in Gladwell's podcast . . . a great episode that reveals that while the cop was truly threatened by Michael Brown, the policing system in place oppressed, terrorized, extorted and enraged the people of the town, most of whom were black).
We might not understand how much place and environment have to do with suicide and crime. Sylvia Plath might have killed herself because of the easy access to poisonous "town gas." We might overvalue getting answers, to the point that we destroy and distort a person's memories. We might be in a drunken haze, thus making the possibility of understanding a stranger's intentions even more difficult than it already is. We might be fooled by appearances. Madoff fit the bill as a savvy investor, so he passed muster. All parties involved had trouble indicting Sandusky. And they had trouble trusting Amanda Knox, because she was goofy and weird. Many nervous and anxious folks always appear as if they are lying, even when they are telling the truth. And even folks trained in reading people's emotions can get it very wrong, e.g. Neville Chamberlain. Whoops!
So what should we do?
We should try to have patience and humility and empathy when dealing with people we don't know. We should realize that environment is more important than what we judge as "character." We should realize that it's really easy to judge emotions when we are watching Friends, but that's because those folks are professional actors, trained in making incredibly emotive and easy to read facial expressions. The real world is more difficult to read.
Once we realize all this, we should carry on using truth as the default. We should design our systems in this way as well, except under the most extreme circumstances (and then we should train the hell out of people that are going to implement an aggressive system that does not default to trust).
Gladwell summarizes his argument in the last chapter:
Those occasions when our trusting nature gets violated are tragic. But the alternative-- to abandon trust as a defense against predation and deception-- is worse.
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